Air Export Support Specialist
Your tasks
Tasks & Responsibilities:
. Provide onsite and remote support to operations staff in all process and core system related areas
. Act as triage for all service failures, analysis of root cause, determine and ensure corrective action plans are executed
. Serve as lead for key accounts as assigned by Air Manager; handle all associated operational functions tied to assigned accounts
. Serve as a lead within the Air Export department and be a resource for all coordinators within the department; will be an act as an added level of escalation within the department
. Act as a backup for all coordinators within the department as well as back up during absences of the Air Manager
. Maintain all 'house' account SOP's; ensure SOP's maintained by Sales are followed by Operations and updated by Sales
. Establish and execute operational continuous improvement program
. Perform Operational Audits
Your requirements
. Details/Specification/Explanation of the role specific skills
. Bachelor’s Degree preferably in Transportation and Logistics or equivalent technical degree (preferred)
. Minimum six (6+) years of industry experience
. Solid understanding of Air Freight Operations
. Strong analytical, critical thinking skills, and research capabilities
. Proactive, positive, enthusiastic, and self-driven
. Strong business acumen, attention to details, and strong organizational skills
. Understanding of Supply Chain Logistics / Freight Forwarding industry
. Solid working knowledge of Microsoft Excel, PowerPoint, and Word
. Strong oral, written and presentation skills; able to communicate effectively with all levels of the organization and with external customers, including key accounts
. Experienced in delivering well-organized and effective presentation
Working location: 19 Dong Da Street, Ward 2, Tan Binh District, HCMC
Salary: Discussed on job interview and comes with all job benefits upon Vietnamese Labor Law and company’s policy.
Interesting candidates are required to send their updated CV to email (Jobs@worldair.vn).